Reviews
What owners said after the visit
Every review we have been given, 26 of them, in the words they were written in. The middling ones are here too.
How to read this page
These are accounts customers gave us after a visit, published with a first name and a last initial. Nothing has been trimmed to make a repair sound tidier than it was, so you will find the visit that took two trips, the part that took a week to arrive and the morning that got rescheduled sitting alongside the ones that went straight through.
The score at the top of the block is the average of exactly the reviews printed below it — no separate figure, no wider pool, nothing held back. Add up the stars on this page and you will get the same number. A run of nothing but top marks would tell you less than the mix does.
What we would rather you took from it is the pattern, not the score. Most of these calls end with a cause somewhere other than the part everybody expected: an opening that was never square, a duct that was crushed in the attic, a circuit that drops when something else in the kitchen starts. That is what the visit is for. If yours sounds like one of these, the repair pages go through what each appliance family does when it fails, and the lanes carry the local detail street by street.
Every review, most recent first
4.4 out of 5 from 26 published reviews
Oven took nearly an hour to reach temperature after the last power cut, and the broil element never came on at all. He found a failed relay on the control board and replaced the board, then verified both elements before leaving.
Imani C.
Steam was escaping around the door and the cavity never came up to temperature. He fitted a new door gasket in place of the hardened one and adjusted the catch. He also showed me where the drip channel collects and how to keep it clear.
Delphine G.
Rangetop simmer burner would not hold low without going out, which made anything with a sauce impossible. He cleaned and reseated the burner head, then adjusted the low-flame screw and had me watch it hold for ten minutes.
Warren D.
Induction top would recognise a pan and then drop it a minute later, always on the same coil. He swapped the coil rather than the whole board once he had isolated it, and talked me through why that was the cheaper half.
Sandrine O.
The middle burner would sputter and go out under a heavy pot. He found the orifice partly blocked and the flame spreader seated wrong from work someone else had done. He fixed both, then cooked on it with me standing there watching.
Tessa L.
Steam function quit mid-roast and the display went dark while the conventional element carried on fine. He pulled the unit forward, found the water pump had failed rather than the board, and it was working again before he left.
Gerald P.
One zone stopped recognising pans altogether. He tested each coil, found the one that had gone open and ordered it in. The repair is solid. I would have liked a little more explanation of the cause, though he did answer when I asked.
Rueben O.
Our kitchen sits at the far end of the house from the panel and the range would reset whenever the microwave ran. He measured the drop on the circuit, showed me the numbers and said straight out that this was an electrician job, not an appliance one.
Garrett T.
Our oven is built into cabinetry made long before that appliance existed, and the door had begun fouling the trim. Rather than order parts he adjusted the mounting and the hinges until the door swung clear. Far less than I had feared.
Alton W.
The steam oven kept reporting a water fault with a full tank. He found scale in the fill line from our well water, flushed the circuit through and set us up with a descaling routine. It has run without throwing that fault since.
Malcolm B.
Our kitchen floor is framed over a crawl space and the range had settled far enough that the oven door would not seal on the hinge side. He shimmed and relevelled the whole unit, then rechecked the burner flames. No more cold corner on a sheet pan.
Roslyn P.
Grease was drifting back down into the kitchen from the hood. He cleaned the blower housing, put in new baffles and traced a damper that was not closing. It works, though he was in and out quickly and I rang back to ask what the damper does.
Barrett Y.
The repair itself was sound and the burner has been right ever since. Getting there took two visits and one rescheduled morning, and I had to chase for an update. Good work in the end, but the run-up took more effort than I expected.
Wendell C.
Oven ran roughly thirty degrees cold no matter what I set it to. He put a probe on the middle rack, showed me the drift on his meter and changed the temperature sensor. He rechecked it at two different settings before packing up.
Pete R.
The hood blower would only run flat out on its highest speed. He found the speed control had failed rather than the motor, which was the answer I was hoping for. He also cleaned years of build-up out of the housing while it was apart.
Imogen R.
The convection fan had a rattle that came and went. He found a fatigued mount rather than the motor, which was the cheaper answer, and said so plainly. The noise came back faintly a month on and he sorted it under the labour cover.
Priya S.
The grates were sitting proud on one side and the simmer burner would not hold a low flame. He levelled the unit in its cutout, cleaned the burner ports and set the low flame properly. It actually simmers now instead of going out.
Hollis J.
Two burners were lighting slowly and gave off a smell of gas for a second before they caught. He cleaned and reset the ports and swapped one spark module. It took a second trip because the module was not on the van, but he rang ahead both times.
Curtis M.
The oven cut out whenever the broil element had been running a while. The diagnosis was clear and the repair holds, but the panel he needed had to be ordered in, so we went without it for about a week. He kept us posted while we waited.
Marisol A.
Two of the induction zones would run for a minute and then shut down with a fan roaring underneath. He lifted the top, cleared a mat of dust off the cooling intake and changed a failed fan. Both zones have held full power ever since.
Nadia F.
A storm went through and the range came back with a blank display two days later. He said that delay is ordinary for board damage, brought one on the return visit and fitted it. He also pointed out the surge protection our panel does not have.
Desmond H.
Left front burner kept lighting and then dropping out, but only once the oven was going. Turned out to be a cracked igniter plus a loose ground at the back. He showed me both before touching anything, and the range has been steady since.
Dana K.
The electric oven side went dead while the gas top carried on working perfectly. He found a burnt connector at the relay board and replaced that section instead of the whole board. He explained why as he went, which I appreciated.
Lorna B.
After a limb took our power out the top would light up but no zone would heat. He checked the incoming supply first, then found the filter board had taken the hit. He replaced it and stayed to run every zone with a pan of water on it.
Simone V.
The wall oven quit part way through a roast and threw no code at all. He traced it to a scorched terminal block sitting behind the trim rather than the control board I was braced to pay for. It was back in service on the same visit.
Yvette D.
Our hood roared and moved nothing. He went up into the attic, found the duct crushed behind a brace and the roof cap matted shut. He cleared both and explained why a house built this tight needs somewhere to draw replacement air from.
Corinne E.
If yours is doing something like this
Describe the symptom the way these people did — what it does, when it started, and whether anything else in the kitchen behaves oddly at the same time. That is usually enough to say what we bring.
A flat $129 covers the visit and the diagnosis, and it comes off the bill if you go ahead with the repair.
You get the price in writing before any part is ordered or any tool comes out of the bag.
Labour is warranted for 90 days and parts for 365 days, and the parts are genuine OEM.
Monday to Friday, 8:00am to 6:00pm. Saturday, 9:00am to 4:00pm. Closed Sunday.